How can we help?

Add the account in your phone’s settings first (iPhone: Settings › Apps › Calendar › Calendar Accounts; Android: Settings › Passwords & accounts) and turn on calendar sync. Then in Journal open Settings › Calendars, allow calendar access, and make sure the calendar is ticked.

Create an app-specific password at account.apple.com (Sign-In and Security › App-Specific Passwords). In Journal, go to Settings › Calendars › Add iCloud or CalDAV account, and enter your Apple Account email and that password.

The app-specific password was revoked or changed. Create a new one and tap Fix next to the account in Settings › Calendars.

Check that notifications are allowed for Journal in your phone’s settings and that the reminder is switched on in Journal › Settings › Reminders. On Android, also allow “Alarms & reminders” so reminders arrive on time.

The Plan page is free forever. Schedule, Health, Reflect and History are free for your first 7 days, then need a subscription ($4.99 a month or $49.99 a year).

Subscriptions are managed by Apple or Google. Use the “Manage subscription” links above, or your phone’s App Store / Google Play settings. You keep access until the end of the period you paid for.

No. Sign in with the same Apple ID or Google account, open Journal › Settings › Subscription and tap Restore purchases.

Your journal is stored on your phone. Export it from Settings › Your data › Export journal, or restore your phone from an iCloud or Google backup.

We can’t. Your journal never reaches our servers, so only your phone or its backups have a copy.